For the past few months GORUCK has been talking about adding GORUCK SCARS customization options to their gear and apparel. The two most often questions people have been asking have been what can we modify and what will it cost. Today, GORUCK SCARS opens up their customization options which answers both of those questions. GORUCK […]
GORUCK SCARS is the name of GORUCK's warranty program that they have on their gear and apparel. The apparel generally has a set time frame for coverage while the gear typically has a lifetime warranty. Over the years the way SCARS has been handled has changed a little which is why we document our interactions with the program. GORUCK has always stood behind its warranty and we've yet to have any issue getting anything repaired by them. Check out the below interactions for how everything has worked for us so far.
During the 2018 Christmas in July sale I purchased a Woodland Camo GR1 for an amazing price. I was looking to get a GR1 that I could use as a beater and possibly use during the Star Course. Once it showed up I promptly picked up a Shaddox Tactical insert for it and took it […]
Jason had mentioned under numerous occasions that the GORUCK price increase of 9/2018 would come with upgrades in service. No one really knew what that meant… customer service? SCARS? Order fulfillment? The first “service updates” have been posted and they relate to the GORUCK SCARS program. First order of business GORUCK apparel no longer comes […]
On 2/20/2015 I shipped my prized 2011 GR1 off to GORUCK Scars for some TLC. The issue? There was a small tear forming at the top of the bag and I figured it was time to have that looked at. This GR1 was purchased in August, 2011 and accompanied me on my first GORUCK event: […]
I don’t know why it took me so long to get around to writing this but it did. I had to ship my GR1 to GORUCK Scars in December for a minor webbing repair. The damage was nothing major but it was something I wanted taken care of and with no immediate events on the […]
I’m dating this post so that that you will know when I reviewed GORUCK’s Scars program. At the time of this review Clay was the GORUCK employee who was overseeing Scars repairs. The Scars program has gotten some flak in the past and who knows if it will be good forever… but what I do […]